Privacy Policy

This website is owned and controlled by Colombo Courtyards Pvt. Ltd. under the brand name of COLOMBO COURT HOTEL & SPA. (CCH)

This Privacy Notice explains who we are, how we collect, share and use Personal Information, and how you can exercise your privacy rights.

This privacy policy includes information concerning:

  • What information we collect
  • How we collect it
  • How we use it
  • The security measures we take concerning your Personal Information
  • Whether it is shared and with whom
  • Your rights concerning your Personal Information

 What Does Colombo Court Hotel & Spa Do?

Colombo Court Hotel & Spa operates boutique hotel, Amber Spa, Cloud Café, Loft Bar, Scarlet room restaurant and Amber Pool side Café, in the city of Colombo, Sri Lanka.

This privacy policy contains information on how CCH collects, uses, and shares information collected from you as well as how such information is protected from unauthorized access.This privacy policy only covers the Site. By using the Site, you agree that CCH may collect, use and share information consistent with this privacy policy.

Effective Date of Privacy Policy

The effective date of this privacy policy is May 30th, 2018

Changes to Privacy Policy

CCH may change this privacy policy from time to time. Any changes to this privacy policy will become effective upon posting of the revised policy on the Site.

If any of the changes to this privacy policy affect how CCH treats or handles personally identifiable information or personal data collected from you such as your name, address, phone number, email address, credit card number or any other type of information that could identify you (“Personal Information”), we will notify the same on our Website. You may inform us by email any changes to consent that you had given us by using this website.

Collection and Use of Information

CCH will explicitly states on the website that Personal Information is requested only for the following purposes: When making reservations, requesting a specific service, if you need us to contact you for any reason, to operate the Site, provide Site services, administer services reserved through the Site, contact you in response to a question or about a good or service you purchased or reserved through the Site, and/or to inform you of new features, services, and products.

CCH does not sell or otherwise make your Personal Information available to any third parties for their own use. However, subject to applicable laws of Sri Lanka may collect, use and disclose to our business partners relevant portions of your Personal Information in order to, among other things:

  • Process your online reservations and bookings for our hotel accommodation and spa services;
  • Provide and charge for the hotel accommodation, spa services and other goods and services you purchase;
  • Provide you with a better, more personalized level of service;
  • Fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (such as travel agents or group travel organizers), and vendors (such as credit card companies and airline operators); and
  • Conduct market research, customer satisfaction and quality assurance surveys, and direct marketing and sales promotions.

CCH may collect your name, email address, telephone number, as per legal requirement in Sri Lanka and any other information you choose to provide so that we may process your requests. All required and optional information is clearly denoted on any form that you are presented. If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.

The Personal Information that we may collect about you broadly falls into the following categories:

  • Information you provide voluntarily

CCH ask you to provide certain information voluntarily.  The types of information we ask you to provide, and the reasons why we ask you to provide it, include your contact details in order to make a reservation, book or purchase one of our services, subscribe to marketing communications from us, and to submit enquiries to us.

CCH will also ask you to provide your credit card details, so that we can charge you for any purchases that you make during your stay at the hotel.

If we ask you to provide any other Personal Information not described above, it will be made clear to you at the point we collect your Personal Information.

  • Information we collect automatically

We may also collect certain information automatically from your device. Which may or may not come under applicable Personal Information protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website and services provided to visitors at the hotel.

Some of this information may be collected using cookies and similar tracking technology.


Some information and data might be automatically collected from you through the standard operation of our internet servers and through the use of “cookies”.  Cookies are small text files that a site can store on your computer. CCH uses cookies to improve your experience by recognize repeat users, facilitate a user’s ongoing access to and use of the Site, track Site usage behavior, and compile aggregate data that will allow content improvements and targeted advertising.  Cookies generally neither damage your files nor allow us to personally identify you and some cookies will expire as soon as you leave our site. Others will remain these on your browser so that we can recognize when you return to our site. Use of cookies can be disabled any time from your own browser settings. However you should note that some cookies may be necessary to provide you with some features offered on the Site, so any deletion of them may adversely impact how the Site functions to you.

Please note that by using the Site, you consent to CCH website privacy policy.

How Collected Information is shared

CCH does not sell any of your Personal Information to third parties for any reason. As explained  above, CCH may share some of your Personal Information with certain third parties in order to properly run its business, including the operation of its spa and hotel services. For example, your name and credit card information will be shared with our credit card processing vendor in order to process payments, etc.

CCH may also disclose your Personal Information if required to do so by law, or in a good-faith believe that such action is necessary: (a) to comply with applicable law or with legal process served on CCH or the Site; (b) to protect and defend the rights or property of CCH or the Site; or (c) if CCH   Ownership status changes, such as it being acquired by another party.

Online Reservations and Bookings

Online reservations and bookings for lodging and boarding at our hotel are handled by a third party vendor, namely, EMarketing Eye (Pvt) Ltd., Colombo Sri Lanka.  In connection with making lodging reservations and bookings, you will leave the CCH site and go to a site maintained by EMarketing Eye (Pvt) Ltd. Further, you will be bound by CCH ’s privacy policy regarding the collection of information. Please note that any information you provide to EMarketing Eye (Pvt) Ltd., as part of reserving or booking lodging at CCH will be shared with CCH for reasons consistent with how we use information collected directly through the Site.

Legal Basis for Processing Personal Information

Our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.

However, we will normally collect Personal Information from you only where we have your consent to do so, where we need the Personal Information to perform a contract with you, or where the processing is in our legitimate interests. In some cases, we may also have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person.

If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not for protecting your and CCH legitimate interests at the same time

If you require any clarification on which we collect and use your Personal Information, please contact us using the contact details provided.

Retention of Data

CCH retains Personal Information collected from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize  it or, if this is not possible (for example, because your Personal Information has been stored in backup archives),then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.

Your Data Protection Rights

You have the data protection rights, subject to legal requirements in Sri Lanka.

  • If you wish to access, correct, update or request deletion of your Personal Information, you can do so at any time by contacting us.
  • In addition, you can object to processing your Personal Information ask us to restrict processing your Personal Information or request portability of your Personal Information. Again, you can exercise these rights by contacting us.
  • You have the right to opt out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt out” link in the marketing emails we send you. To opt out of other forms of marketing (such as postal marketing or telemarketing), please contact us.
  • Similarly, if we have collected and processed your Personal Information with your consent, then you can withdraw your consent at any time subject to legal requirements Sri Lanka.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Security of Information

CCH uses appropriate technical and organizational measures to protect the Personal Information that we collect and process about you by way of appropriate security measures.  While CCH takes security of your information seriously, there is no system that can be foolproof from outside threats neither CCH can guarantee that information sent over the Internet is fully secure.

Children’s Privacy

CCH website is not marketed to or directed at, nor intended for, children under 18 years of age. CCH does not knowingly collect any information from children under 18 years of age.


Your Personal Information at times may be transferred to, and processed in, countries other than the country in which you are resident. Every country has data protection laws that are different from the laws of your country.  However, we have taken appropriate safeguards to require that your Personal Information will remain protected in accordance with this Privacy Notice.

The Site may contain links to external sites not controlled and/or affiliated with CCH and therefore not bound by this privacy policy.  If you access these lined sites, you will be subject to the privacy practices of those sites.

Your use of Site is also governed by our Terms and Conditions founds at on the previous link which terms are incorporated by reference into this privacy policy.

If you need to contact CCH for any reason, including if at any time you believe that a your Privacy is being compromised please notify CCH using the below information and we will use all reasonable efforts to promptly determine and correct the problem if it is within our control.

Colombo Court Hotel & Spa

(Corporate office )

E-mail         : and/or

Telephone : 94-11-4961476

These changes to CCH privacy policy are in line with and modified as per the applicable Laws as of May 30, 2018