Customer Advisory on Phishing Emails

Customer Advisory on Phishing Emails

At Colombo Court Hotel & Spa, the privacy and online safety of our guests are of utmost importance. Recently, there has been a rise in phishing and fraudulent email activity worldwide, affecting many hotels and booking platforms.

These deceptive messages may impersonate legitimate hotel brands or online booking channels to steal personal or payment information. While this is a global issue affecting the hospitality industry as a whole, we want to ensure our guests stay informed and protected.

How to identify a Phishing Email

Please be cautious if you receive any message that:

• Requests payment or credit card details via email or an unfamiliar link.
• Uses an unofficial or misspelled email address (e.g., not ending in @colombocourthotel.com).
• Contains poor grammar, suspicious attachments, or urgent language urging you to act immediately.
• Directs you to websites that do not begin with https://www.colombocourthotel.com or verified booking platforms.

Our Communication Policy

• We never request credit card or payment details by email.
• All genuine booking or payment communications will come from our official domain (@colombocourthotel.com) or through our trusted travel partners.
• Our team may contact you only regarding confirmed reservations or official hotel updates.

What You Should Do

If you suspect a phishing email:

• Do not click on any links or attachments.
• Do not reply to the sender.
• Forward the suspicious email to our official address: info@colombocourthotel.com for verification.
• Delete the message immediately from your inbox.

We are committed to safeguarding your personal information and working closely with our partners to ensure a secure digital environment for all our guests.

Colombo Court Hotel & Spa will not be liable for any security breach or financial loss resulting from the disclosure of personal information through unofficial or fraudulent emails. Your vigilance plays a vital role in maintaining the integrity of our shared online environment.

For any concerns, please contact:

info@colombocourthotel.com | gm@colombocourthotel.com +94 11 464 5333