Terms and conditions

Booking Policy

Bookings made through the Colombo Court Hotel & Spa website will be fully charged at the time of booking. Once your booking has been successfully completed, a booking confirmation will be sent to you stating the details of your booking. You must produce your booking confirmation(s) upon check-in at the hotel, together with a valid photo identification document (national identity card, passport, driver’s license or any other valid identification card or document). If you do not receive your booking confirmation(s) within twenty-four (24) hours from the time of booking, please contact us at info@colombocourthotel.com or +94 11 4645333.

“Colombo Court Hotel & Spa is South Asia’s First City Hotel to attain Carbon Neutral ® status. We are committed to offset our Carbon Footprint which will help reduce global pollution and protect our environment (maximum of 5 room nights for long stays ).

A $2.00 contribution per room per night will be added to your room rate.”

Check-in Policy

Check-in time is at 15.00 hrs on the day of arrival. Booked rooms will be held for check-in until 9.00 hrs the following day of the scheduled check-in date, after which the booking will be deemed a no-show and Colombo Court Hotel & Spa shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.

Early check-in is subject to availability and is chargeable. To ensure your room is available for an early check-in, we recommend booking a night in advance.

Check-out Policy

Check-out time is at 11.00 hrs on the day of departure.  If you check out past the previously mentioned time, Colombo Court Hotel & Spa reserves the right to charge an additional one (1) night’s stay or remove your belongings to the luggage storage facility (luggage storage charges may apply) and deny you further access into the room. Colombo Court Hotel & Spa shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.

Late check-out is subject to availability and is chargeable.

Early Bird and Last Minute Bookings are non-refundable.

Cancellation Policy

Low Season
* Bookings cancelled within 24 hours will incur a 100% charge for their full stay.

* Bookings cancelled 1 day prior to the date of the arrival will not bear any charges.

* All no shows will incur a charge of 100%

Peak period -20th December 2021 to 11th January 2022

* Bookings cancelled within 24 hours will incur a 100% charge for their full stay.

* Bookings cancelled 1 day prior to the date of the arrival will not bear any charges.

* All no shows will incur a charge of 100%

Colombo Court Hotel & Spa reserves the right to cancel a confirmed booking due any emergencies, natural disasters and other unavoidable circumstances. In which case Colombo Court Hotel & Spa will refund the full amount paid by the customer or relocate to an alternative hotel with similar standards.

Child Policy

Children between 0 – 5 year stay for free on sharing basis.
Children between 6 – 11 year will be charged 50% of meal supplementary.

12 years and above will be considered as adults.

inclusive of Taxes & Service Charge.

A complimentary baby cot will be provided for infants.

A babysitting service is not available at Colombo Court Hotel & Spa.

Payment Policy

All payments made through the Colombo Court Hotel & Spa website can be made through Visa, MasterCard and Amex credit/debit cards. Colombo Court Hotel & Spa is entitled to demand payments outstanding from prior check-outs and / or any payments outstanding from previous stays.

Please note that all bookings will be confirmed upon receiving 100% payment by Colombo Court Hotel & Spa.


Colombo Court Hotel & Spa reserves the right to retain your payment details in order to compensate for any damages caused to the allocated room(s) or hotel premises by you or any persons in your party during your stay. Colombo Court Hotel & Spa further reserves the right to commence legal proceedings against you without notice.


Colombo Court Hotel & Spa provides a limited amount of car parking facilities to our guests. Cars are parked at guest’s own risk, and the hotel cannot guarantee the security of your car or its contents. Therefore, guests are advised to ensure cars are locked securely and possessions left out of sight. The hotel reserves the right to move vehicles when necessary to improve the efficiency of arrangement in the parking facilities.


No pets allowed except for patrons who require guide dogs. Guide dogs may enter the hotel with prior approval from the management.


Colombo Court Hotel & Spa practices a strict No Smoking Policy inside all rooms. Guests are welcome to smoke on the room balconies, courtyards or designated public areas in the hotel. In the event of violation of the No Smoking Policy, Colombo Court Hotel & Spa has the right to charge a penalty equivalent to one room night at the time of check-out.

Doctor On-call

Colombo Court Hotel & Spa has a doctor on call twenty-four (24) hours of the day. The hotel will bear the cost of the doctor’s call out fee, and any further costs required will be taken by the guest. Any serious injuries which cannot be treated by the hotel doctor will be directed to the closest hospital for further treatment.